We come with a promise of accountability and service excellence!
We understand that filing accurate claims at the right time leads to quicker reimbursements. This comes from our experience and our deep soak into the process.
Our answer to the FTE vs Freelancer vs Outsourced companies debate is a quick comparison chart.
FTE by RCM | Freelancer | Outsourced Companies | |
Differentiator | Due attention is given to Denials | No special attention to Denials | Due attention is given to Clean Claims |
Goal | Clear KRAs defined, so high level of loyalty towards process improvement | Multiple clients, so more emphasis on process completion | Multiple clients assigned, so more emphasis on process completion |
Focus | Better Resource Utilization | Timely Process Completion | Internal Resource Optimization |
Offerings | Skilled resources, allocated for efficient management of the entire process | Resource engaged on contractual terms | Shared resources allocated against percentage commission on collections |
Manpower | Dedicated resources on your account, managed by your SPOC | Dedicated or shared resource | Shared resources between multiple clients |
Flexibility | FTEs are 100% assigned to you, flexible to provide overall support | Utilization only as per hours committed and billed | Resource commit only for process execution |
Security | All hardware used by FTE is company-owned with secure software and DLP | Personal hardware and software may not be HIPPA compliant | Hardware and software may or may not be well protected for data safety |
Transparency | Complete awareness into the process, proceedings and output | Partial visibility into the process and output | Zero visibility into the process and proceedings, visible only when it impacts output negatively |
Accountability | Better manageability, better output | Better control, but excessive intervention required | Better control, but excessive intervention required because of lack of transparency |
Cost Benefit | Works on fixed cost basis, no hidden cost | Works on per hourly basis, tedious to track and manage, not cost effective | Works on percentage basis, hard to budget your expected billing expenses |
Continuity | FTEs work with long term commitment, delivery remains consistent | Risk of process cessation in case of absence | Any attrition disrupts output, thereby increasing cash flows |
Adaptability | FTEs are quick to adapt to any process change introduced from time to time | Any process change will be difficult to accommodate, may induce requirement for resource change | Work in factory mode, any process change can throw the system out of gear |
Measurability | All FTEs have KRAs defined for better measurability, focus on output improvement | Delivery measurement can only be quantitative | Greater thrust on quick revenue improvement, can affect overall business |